Frequently Asked Questions
Quick answers about connections, billing and support.
How do I get a new connection?
Tap Get New Connection, fill in the form, and our team calls you within a few hours to schedule installation.
How can I pay my bill?
Pay by bKash, Nagad, Rocket, bank transfer or cash to our collector, then report the transaction ID from your customer panel.
What happens if I miss the due date?
A small late fee applies and the connection is suspended automatically. It is reconnected once your payment is confirmed.
Is there a limit on data?
No. All packages are unlimited; speed is the only difference.
Can I change my package?
Yes. Submit a package change request from your customer panel and it takes effect from the next billing cycle.